We process all orders within 1–2 business days directly from our atelier in Marrakech. Express shipments to the USA typically arrive within 3 to 5 business days via express air freight with full tracking included.

To keep international shipping efficient and eco-friendly, our poufs are shipped unfilled. They feature a heavy-duty bottom zipper that makes filling effortless. You can fill your pouf using recycled textiles, old clothes, polyfill, or memory foam to achieve your desired firmness.

Because we use 100% natural, un-dyed hair-on cowhide, each individual hide features its own natural variations in hair direction, color tone, and organic pattern. This ensures that every single Masdou pouf is a completely unique, one-of-a-kind piece.

For the cowhide sections, simply brush gently in the natural direction of the hair or vacuum with a soft brush attachment. For the leather piping and panels, wipe with a soft, slightly damp cloth. We recommend applying a natural leather conditioner once a year to keep the leather supple.

We want you to fall in love with your piece. We offer a 30-day hassle-free return window for all orders shipped within the United States. If you are not completely satisfied, simply reach out to our concierge team for return instructions.